Customer Service Administrator - Travel And Tourism

Details of the offer

SMAART Recruitment is once again partnering with a leading travel and touring company.
We are seeking a detail-oriented Tour Administration Coordinator to join their dynamic team, starting in January 2025 .
As Australia's premier touring company, they are all about creating an exceptional customer experience and providing a supportive environment with excellent career growth opportunities for their team.
About the Role: As a Tour Administration Coordinator, you will play a crucial role in the management and coordination of our international and domestic travel packages.
You'll work closely with the Product, Operations, and Reservations teams to ensure seamless delivery of tours.
Key Responsibilities: Liaise with internal teams and external suppliers to maintain strong relationships.
Generate and distribute accurate and timely manifests and daily reports.
Manage tour inventory by interacting with suppliers.
Respond to inquiries from Reservations and suppliers regarding our tours.
Prioritise and manage workflow efficiently.
Ensure daily tasks are completed within deadlines.
About You: Strong attention to detail.
Excellent analytical, problem-solving, and organisational skills.
Professional verbal and written communication skills.
Ability to multitask and prioritise workload.
Team player with the ability to work independently.
Travel industry experience is a bonus.
What Is On Offer: $55,000 - $65,000 Flexible hybrid workplace culture with work-from-home options.
Moorabbin location with On-site parking.
Paid Parental Leave.
Work/Life balance with no public holidays or weekends.
4 weeks annual leave plus a bonus week.
Familiarisation trips to experience their global products firsthand.
Discounted travel products for family and friends.
Career development opportunities.
Workplace giving initiatives and volunteer days.
Employee Assistance Program.
Start the New Year with a fresh opportunity, there has never been a better time to join the team!
If this sounds like the perfect role for you, please submit your resume and click the "Apply" button below.
For a confidential discussion contact Sonja at SMAART Recruitment on 03 8637 4411.


Nominal Salary: To be agreed

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