Salary: $55,000 - $65,000 a year AUDJob Type: Full timeCustomer Service Administrator (Remote)Established Business in an Exciting Period of GrowthEARN $55,000 – $65,000 pa + Super | Negotiable on ExperienceFull Time Remote Work From Home Role with Flexible HoursAbout The CompanyOur client is a well-established, mid-sized business that imports and distributes Organic Raw Food materials. They import over 400 products and process into 2500+ items and deal with 40+ suppliers around the world. With new ownership, they are in an exciting new phase of growth and looking for a motivated individual to join the team.Their ValuesTeam First; working together with respect in a safe and enjoyable workplaceAligned Efficiency; continuous improvement in line with our values, to achieve our purposeQuality & Consistency; with the customer in mind, always exceeding expectationsCustomer loyalty; our combined values result in a high-level of customer satisfactionAbout The OpportunityAs a Customer Happiness Specialist, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. You will ideally live in Sydney or the Central Coast and have a full work-from-home set-up.Some of your responsibilities will include:Handle customer inquiries and resolve complaints promptly and professionallyProcess and manage sales orders and quotesProcess payments and invoicesManage customer complaints and provide appropriate solutionsConduct outbound sales efforts as directed and focus on upselling and cross-sellingAbout YouThe successful candidate will have:2+ years of customer service experience dealing with clients via phone/emailFamiliarity with CRM systems and practicesStrong phone contact handling skills and active listeningExperience with office management software (Microsoft Office, Word and Excel)Experience in manufacturing or related field (desirable)You will also have:A positive and customer-centric attitudeStrong communication and problem-solving skillsAbility to multi-task, prioritise, and manage time effectivelyAn eagerness to learn and adapt to new systems and processesWhat's in it for You?Small & Growing Business with the Potential for ProgressionOpportunity to Work Remotely | Full-Time Role with Flexible HoursGrowth Opportunities as the Team & Business GrowsOn-the-Job Training Available to Enhance Your SkillsFriendly Team with a Welcoming & Supportive CultureImmediate Start Considered for the Right CandidateApply today and don't miss out on starting this opportunity as soon as possible!When applying state you found this job on Pangian.com Remote Network.#J-18808-Ljbffr
