We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.Why you will love this opportunity as Customer Service Administrator at CivicaAs Customer Service Administrator you will sit within our operations team in our LinkSafe business unit. You will be supporting our LinkSafe customers, end users, and team members. You will champion quality customer service and become an expert with our LinkSafe product.You will be supporting our Support Desk enquiries both internal & external via our Customer Support phoneline or email. Your day can range from assisting customers with troubleshooting, password resets, or complex enquiries.This role is a permanent full-time position, Monday to Friday, and you will be supporting our Customer Support Lines from 8:30am-5pm.What you will do to be successful in this roleExcellent customer service skills and outstanding phone manner; you are able to work with our customers in a professional manner.You are highly organised & able to prioritise issues.Problem solver; you are able to quickly find solutions for customers.You are a team player; you will be working alongside our wider operations, development & sales teams.You are able to work independently to carry out daily tasks.Exceptional written & verbal communication skills.Why you'll love working with usWe know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:We're all different - and we love this about us.We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.Apply for this jobBecome part of something special. Do you see yourself in this role? If so, then we would love to hear from you.We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
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