Customer Service Administrator

The myHomecare Group is the leading Home Care Package provider in Australia and we support older Australians to continue living in their homes longer. We have a number of customer service focused administration roles in our Clayton office, Melbourne.
There are no qualifications required for this role – although we look kindly on previous Home Care Package experience. We will teach you everything that you need to know. You just bring the desire to assist our clients stay in their own homes safely for longer.
What will we offer you?

3 days from the office, located in the M-City centre, and 2 days from home
Full time, permanent employment, 9-5pm weekdays
Ongoing training and upskilling
Paid parental leave from 6 months of tenure
Be a part of a fun, outgoing family team atmosphere

So, what does the role entail?

Administration tasks across multiple systems
Answering incoming calls from customers and other teams
Monitoring emails and other communication platforms, with intent to action in a timely and professional manner
Working with your team and other areas of the business to achieve the best outcome for our customers

We are looking for someone with:

Proven customer service experience
Experience working with multiple systems in a fast-paced environment
Excellent interpersonal and communication skills
Proficiency in MS Office computer skills
The right to work in Australia
National Police Clearance or willingness to obtain (myHomecare will organise at no cost)

Ready to join our team and reach new heights in your career? Discover how you can apply your skills to help people in your community today.
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