The Position:Reporting to the National Contact Centre Team Leader, the key aspect of these roles is providing assistance to the operations team on our largest cleaning contract in Australia to identify Placemakers to provide coverage due to Sick Leave instances.
Effectively gather information regarding the work schedule that needs coverage and Input that into our T&A system, Kronos (UKG) and a centrally accessible Teams or Sharepoint site.Identify suitable casual employees to determine the most suitable replacement for those leave coverage shifts.
Utilise other systems such as Genesys and Outlook to keep on track and assist with communication between Placemakers (cleaners), Client Service Managers and at times, the Key Account Manager.Deliver high quality Contact Centre services for our clients and employees of ISSIdentify process improvement opportunities the positively impact our customers experienceAdhere to ISS Company Policies and Procedures Our Benefits: Internal opportunities and growth pathJoining a team of talented, driven professionals who are passionate about customer service excellence2 days a week WFHOnsite parking at Macquarie Park officeAccess to staff discounts with partner companiesTraineeship opportunities for eligible employeesCareer development via our internal Learning Management System Minimum Criteria: Experience working in a Contact/Call Centre environmentAbility to communicate clearly and professionally, both verbally and in writingAbility to manage multiple phone calls at once, while adhering to KPI's and SLAs in a high call volume environment.Good attention to detail and time management skillsAbility work autonomously and as part of a high performing team Experience with Sharepoint, Outlook and some form of time and attendance system is required.
Provision of a clear National Police Check dated in the last 3 months.You must be willing to do training in Macquarie Park with flexibility of hours range between 7am-6pm