Are you ready to make a real difference in the way businesses and customers navigate service outages?
Our client is looking for a customer-focused candidate to join The Service Outage Management (SOM) team.
We are looking for motivated, personable professionals who thrive on delivering exceptional customer experiences.Our client in the Telco field manages all aspects of service outages—planned and unplanned.
This is a 12-month contract role and will see you undertake a range of duties from troubleshooting and testing to liaising with stakeholders and ensuring the customers get seamless support when it matters most.Operational Hours:Monday to Friday: 9am - 5pm (This is a work from home role with the expectation you will be on site once a month with a gradual increase to fortnightly)Once you are upskilled and confident, there will be weekend work required.Key Responsibilities:Customer Support: Make outbound calls to confirm service restoration, troubleshoot issues, and provide solutions.Data Accuracy: Maintain detailed and accurate records of all conversations using pre-designed scripts.Technical Expertise: Use advanced testing tools to diagnose and resolve faults.Medical Priority Assistance: Manage reports and provide support for medically dependent customers during outages.System Updates: Interpret and update internal systems with the latest outage information.Internal Liaison: Handle inbound calls from staff and stakeholders, offering timely support.What You Bring to the Table:Excellent written and verbal communication skills.A strong customer focus with great listening and problem-solving abilities.Initiative, self-motivation, and a proactive attitude.Strong attention to detail and data entry skills.A collaborative mindset to support team success.Technical aptitude and a desire to learn on the fly.Be part of a supportive, fast-paced environment where you'll grow your skills, provide critical solutions, and make a meaningful impact every day.For a further private and confidential discussion please contact Sam Pack on and apply online.#J-18808-Ljbffr