Customer Service Administrator

Job Description
Customer Services Advisor
We're looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Annesley, Nottinghamshire. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.
We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
What's in it for you?

Up to £22,400 (depending on experience)
Support in training towards ARLA – NFOPP qualifications (additional £1,000 on basic salary once qualified)
Industry leading training and development
Demonstrable career ladder
Opportunities for progression
Collaborative, rewarding and fun environment
Team incentives

Key Responsibilities:

Provide property management and tenancy administration support service to branches, landlords and tenants.
Co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards.
Co-ordinate and arrange relevant statutory safety checks.

Skills and Experience Required:

Outstanding Customer Service skills
Solid administration skills
Resilient, positive, numerate and detail oriented
Organised and able to prioritise workload in a fast-paced environment
Excellent verbal and written communication skills
IT literate (MS Office, internet, email systems)

Minimum Education Requirements:

GCSE or equivalent (preferred)

Job Type: Full-time
Pay: £22,400.00 per year
Benefits:

Cycle to work scheme
Employee discount
Free parking
On-site parking
Referral programme
Store discount

Schedule:

8 hour shift
Monday to Friday
No weekends

Work Location: In person
Reference ID: Customer Service AdvisorExpected start date: 01/10/2024
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