Customer Service Administrator

Key Purpose of the Role A key member of the Transport Team, with a shared responsibility for ensuring the day-to-day transport function operates as efficiently as possible.
This role supports our Traffic Office team with routine tasks and administration, identifying and highlighting any issues as well as ensuring that we are fully compliant with our procedures and Palletline Charter requirements.
Roles and Responsibilities Input and amendments of all consignments on our internal and Palletline systems
Booking in deliveries/collections to meet customer requirements and allow efficient planning
Scanning of proof of delivery and customer own paperwork documentation
Marking consignments as ready for invoicing when completed
Debriefing drivers to ensure any issues identified and action taken.
Ensure all planners with the team are adequately supported and workload completed.
Proactively problem-solving issues with Palletline and own fleet deliveries and collections.
Assigned activity on the shared Traffic Office task planner.
Ensure a thorough handover is completed and action any outstanding issues.
Shared Traffic Office Responsibilities Regularly liaise with customers, partners, drivers, internal teams; working together to resolve issues, tracking progress, and communicating updates.
Respond to relevant Network Partner messages, individual and shared mailbox emails, in a timely manner and ensuring that the IT systems are kept updated with progress.
Always ensure focus on commerciality and service levels, identifying efficiencies.
Achieve all relevant Palletline KPI and Edge Objective and Key Result (OKR) targets.
Ensure all Transport related calls and emails are dealt with in a timely manner.
Demonstrable Skills Technical – accuracy and attention to detail, ability to use variety of software systems
Self-Motivated – Ability to continually learn, develop and adapt.
Initiative – Proactive approach and problem solver
Flexibility – within the role and actively supporting all business functions.
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Benefits:
Company events Company pension Free flu jabs On-site parking Store discount Schedule:
Day shift Monday to Friday Work Location: In person
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