Our Adelaide Glazing Branch is seeking a highly-motivated, enthusiastic and passionate Customer Service Administrator to deliver first class service to our new and existing customers. About us: At O'Brien, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron, the world's leading glass specialists operating in 35 countries.
About the Role: Our Customer Service Administrator is the first point of contact to our Customers. Therefore, this role requires excellent listening, communication and understanding skills. You may also need to make out-bound calls, depending on the needs of the customer.
You will be supported by a team of experienced leaders and will have access to a range of benefits. You will receive training as well as ongoing coaching and support.
In this role, you will be required to undertake the following duties:
Providing first class service to all customers using your amazing people and communication skills. Keep customers appraised of delivery lead-time. Raise Job Authorities and invoices by utilising branch computer system. Follow up on quotes/leads and payments from our customers. Be a valuable member of our team, contributing to our success and actively helping to create a positive environment. Your hours will be from 8.30am to 4.30pm; Monday to Friday on-site in our Greenfields Branch. About you: You will have already worked in a retail, administration or customer service and/or sales role, can quickly build rapport and strive to deliver exceptional customer service at all times.
To be successful in this role you would need to possess the following: Essential skills & competencies:
A true passion for delivering customer service excellence. Confident, engaging approach and a natural ability to communicate. Excellent self-organisation and time management skills. Honesty, Accountability, and respect & able to contribute to our vision of a great place to work with disciplined people. Experience and Qualifications:
Retail, administration or customer service experience. Intermediate to Advanced computer skills. O'Brien is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don't quite meet all of the criteria, but feel like you could make a difference at O'Brien, get in touch.
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