As a Customer Service Administrator, you will play a vital role in ensuring the smooth operation of the office while providing comprehensive administrative support to the management team. The ideal candidate will be the primary point of contact for all business inquiries, maintain accurate records, and possess a strong customer service background. This position offers an excellent opportunity for professional growth within the organisation, allowing you to thrive both independently and as part of a collaborative team.
Responsibilities:Provide administrative support to the management team, including accurate data entry and management of information systems.
Serve as the primary point of contact for all incoming inquiries, delivering exceptional customer service to visitors and external stakeholders while upholding confidentiality.
Assist with office coordination, including scheduling meetings, managing calendars, and organising events to ensure efficient work flow.
Prioritise and manage tasks effectively to meet deadlines and support the achievement of departmental targets.
Maintain and update customer databases, ensuring accuracy and compliance with company standards.
Prepare and distribute reports and correspondence as required, demonstrating strong written communication skills.
Collaborate with various departments to facilitate effective communication and operational efficiency.
Participate in training and development opportunities to enhance your skills and contribute to team success.
About You:Exceptional customer service skills, with a friendly and professional demeanor.
Strong attention to detail, complemented by excellent organisational and prioritisation abilities.
Outstanding written and verbal communication skills.
Self-starter who can also follow detailed instructions as needed.
Ability to work autonomously while also contributing effectively to a team environment.
Resilient, proactive, and committed to professional growth within the role.
Previous experience in an industrial or trade-based company is ideal.
Experience in invoicing and bank reconciliation would be an advantage.
This position is ideal for individuals looking to enhance their career in customer service and administration while contributing to the success of the organisation.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
experience
2 years
skills
Administration, Customer Service, Office Support
qualifications
Previous experience in an industrial or trade-based company is ideal.
Experience in invoicing and bank reconciliation would be an advantage.
education
Secondary School/High School