Position: Customer Service Administrator
Annual Pay: $70.000 - $80.000
Job Type: Full-time, Permanent
Shift & Schedule: 8 hour shift/ Shift work
Work Eligibility: Australian work authorisation
We are looking for an industry experienced Customer Service Administrator to join our organisation. Location -Wayville SA
Salary -negotiable in the range $70-80k per annum, net superannuation per annum
Employment Status -Full-Time Permanent
Main Tasks/ Duties · Develop and maintain relationships with customers and vendors.
· Monitoring business performance by preparing costing analysis and execution on files so they reflect correct profit at end of week/month.
· Develop, review, and negotiate service contracts with customer to determine scope of work.
· Contacting with local and overseas suppliers and distributors about the orders and products according to determined project plan.
· Review and communicate project process with business management.
· Developing and maintain relationships with customs by the implementation of after-sales service procedure.
· Produce customer tracking reports, live updates.
· Being two key project's contract 'owner' and expert contact for the business, managing a portfolio of contracts.
· Identifying and creating opportunities for cost reduction / value adding when entering into arrangement with our supply chain.
· Being aware of key risks under the main contract and the opportunities to flow down these where appropriate.
· Issuing all contractual correspondence under both the main contract and the subcontracts.
· Providing the team with timely updates and advice.
· Present well structured, informed arguments, whilst being able to consider other points of view.
· Advise the team on common law and contractual issues for the project.
· Anticipate issues, events and risks under the contract and provide recommendations for legal and commercial solutions to mitigate these risks.
· Ensuring compliance with applicable laws and company policies
· Provide oversight and similar advice to other contracts in the business.
Skills and experience · Diploma or higher qualification in Commerce, Business Management, Engineering or related disciplines. Postgraduate qualifications in contract management or law are considered a plus;
· Previous experience in a similar role;
· Ability to maintain strong attention to detail;
· Excellent communication and time management skills;
· Ability to work under pressure and to multi-task;
· Advanced computer skills using MS Excel, Office & Outlook;
· Excellent written communication (written and verbal) skills with internal and external customers;
· Interpersonal skills with the ability to liaise with people at all levels;
· Ability to work effectively within a team environment and also independently;
· Strong customer focus with the ability to deal with customers, staff at all levels;
· A willingness to support the business as it grows.
Applications to the recruiters through the posting platform is required.
Please note that only short-listed candidates will be contacted.
Job Types: Full-time, Permanent
Pay: $70,000.00 – $80,000.00 per year
Benefits:
Free food Schedule:
8 hour shift Monday to Friday No weekends Shift work Ability to commute/relocate:
Wayville, SA: Reliably commute or planning to relocate before starting work (Required) Work Authorisation:
Australia (Preferred) Work Location: In person
#J-18808-Ljbffr
