Are you a positive and energetic individual with a passion for delivering exceptional customer service?
About Us:
We are a rapidly growing company committed to professional growth and development within our team. Our office, located in Hamilton, is dedicated to fostering a supportive work environment where every team member can thrive and contribute to our success.
Role Overview:
As a Customer Service & Administrative Coordinator, you will be the central point of contact for our customers, providing outstanding service and support. Your responsibilities will include managing phone calls, emails, and various administrative tasks to support sales and customer service standards. You will have excellent communication skills, the ability to build relationships with a variety of different customers, proven time management skills and pride yourself on your ability to go above and beyond for our customers.
Key Responsibilities: Serve as the direct point of contact for customers, delivering exceptional service and support.Build rapport quickly with customers both in-person and over the phone, demonstrating integrity and professionalism.Communicate with suppliers and team members to achieve sales targets.Handle inbound and outbound calls, as well as emails related to sales and customer service.Coordinate with the warehouse to track and execute the dispatch of company orders.Solve problems and prioritize urgent requests effectively.Manage information within our online portal, ensuring accuracy and adherence to policies and procedures.Complete various reporting requirements and execute administrative tasks as needed. Requirements: Minimum of 5 years' experience in a customer service role within an office environment.Ability to work independently and follow direction with common sense and initiative.Strong team player with a motivation to exceed customer expectations.Technical aptitude with proficiency in Microsoft Office and the ability to learn new applications and processes.Outstanding communication skills, both written and verbal.Reliable, self-motivated, and positive attitude.Strong conflict resolution skills and the ability to work under pressure to achieve KPIs.Exceptional time management skills with the ability to multitask and maintain attention to detail. The Benefits to working for Hospitality Superstore include: An inclusive team environment where hard work is rewarded.Comprehensive system and product training to help you succeed in your role.Being part of a dynamic and growing team.Staff discounts on our products.Professional growth and development opportunities.A supportive and happy work environment. training How to Apply: If you are a self-motivated individual with a positive attitude and a passion for exceeding customer expectations, we encourage you to apply. Click the apply button on this ad and submit a note explaining why you are the ideal candidate for this role, along with your resume.
Successful applicants will be contacted to arrange a face-to-face meeting.
We look forward to welcoming you to our team!