Customer Service - Administration Support Officer

Mandatory: Australian Citizenship required to work within Federal Government.
About the company: This leading Federal government agency supports Australian's in achieving their goals and helps them to live a better life.
Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role.
This agency is known for having a great culture across different teams and have excellent office locations.
A great opportunity for a Customer Service - Administration Support officer to join this busy team for a temporary assignment.
About the role:   Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
Managing the team shared email inbox, appointments and telephone enquiries.
Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
Undertaking research and investigation activities and preparing associated reports and correspondence.
Undertaking a range of data entry activities and ensuring follow up is completed.
Receiving and recording complaints and other feedback in the Agency Business systems.
About you:   You will have ability to work in a team You will have communication skills You will have customer service skills You will have ability to manage conflict and difficult/sensitive conversations You will have Microsoft Suite skills (Excel, Word, Outlook, Teams) skills You will have ability to use initiative and work independently You will have ability to learn new systems and processes Benefits: ASAP Start (pending Federal Police Clearance) Assignment end date: 31ST December 2025 with potential extension Full time hours Monday to Friday Berwick VIC Locations $37.36 per hour + Super How to apply: Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.
Please note the successful candidate for the role must hold Australian Citizenship.
Please click 'APPLY" to upload your details and resume to be considered for this role.
Applications close 15.00 PM AEST, 27th September 2024