Customer Service - Administration Support Officer

Applications close 15.00 PM AEST, 30th July 2024
Mandatory:
Australian Citizenship required to work within Federal Government.
About The Company
This leading Federal government agency supports Australians in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and has excellent office locations. A great opportunity for a Customer Service - Administration Support officer to join this busy team for a temporary assignment.
About The Role
Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
Managing the team shared email inbox, appointments and telephone enquiries.
Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
Undertaking research and investigation activities and preparing associated reports and correspondence.
Undertaking a range of data entry activities and ensuring follow-up is completed.
Receiving and recording complaints and other feedback in the Agency Business systems.
About You
Ability to work in a team.
Strong communication skills.
Customer service skills.
Ability to manage conflict and difficult/sensitive conversations.
Proficient in Microsoft Suite (Excel, Word, Outlook, Teams).
Ability to use initiative and work independently.
Willingness to learn new systems and processes.
Benefits
ASAP Start (pending Federal Police Clearance).
12-Month Contract with possibility to be extended.
Full-time hours Monday to Friday.
Mildura, Frankston, Echuca VIC Locations.
$37.36 per hour + Super.
How To Apply
Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace. Aboriginal and Torres Strait Islander people, disability, and culturally and linguistically diverse candidates are also encouraged to apply.
Please note the successful candidate for the role must hold Australian Citizenship.
Please click 'APPLY' to upload your details and resume to be considered for this role.
Applications close 15.00 PM AEST, 30th July 2024
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