Exceptional Customer Service & Admin Supervisor Stomping Ground Studios Are you passionate about delivering outstanding customer experiences and keeping things running smoothly behind the scenes? SGS is looking for a motivated and detail-oriented Customer Service & Admin Supervisor to join our vibrant studio team!
About Us SGS is more than a studio – we're a community where persistence, respect, courage, kindness, and connection are at the heart of everything we do. From nurturing young dancers to empowering adults through Pilates, we pride ourselves on creating an inclusive, inspiring environment.
About the Role As our Customer Service & Admin Supervisor, you will be the first point of contact for our SGS community, ensuring they feel welcome, informed, and supported. Your role will involve a mix of customer service and administration, including:
Providing friendly, professional assistance to customers in person, via phone, messaging and via email.Managing class bookings, inquiries, and enrolments.General office administration & reception dutiesSupervising tasks for our Customer Service & Administration Assistant team membersCollaborating with the team to uphold our values and deliver exceptional experiences.What We're Looking For A people person with excellent communication skills and a positive, can-do attitude.Proven experience in customer service and/or administration.Strong organizational skills and attention to detail.Ability to multitask, make decisions and thrive in a busy, dynamic environment.Tech-savvy and confident learning new systems (experience with WellnessLiving & Enrollio is a plus).A passion for community-focused work and a genuine interest in the performing arts or wellness industries.What We Offer A supportive and welcoming team culture.Opportunities to grow and develop within a creative environment.Being part of a community that makes a difference in people's lives.Your outstanding customer service will help us to foster happy and loyal customer relationships for years to come.
The successful applicant will be required to work Tuesday - Friday @ 9am - 12:30pm.
How to Apply If this sounds like the perfect fit for you, we'd love to hear from you!
If you are interested, your application must include:
A cover letter explaining why you are interested in working with usYour current resume with referencesJoin us at SGS and help us make every interaction extraordinary!