Customer Service & Administration Assistant Job No:JBC1074414 Office: South West Victoria Location:Warrnambool Employment Status:Full Time Just Better Care is a leading provider disability and aged care services across Australia. An exciting opportunity exists for a Customer Service & Administration Assistant to join our team located in Warrnambool. If your passionate, energetic, dynamic and have a keen eye for detail, then you may be the person we are looking for.
The Customer Service & Administration Assistant is an office all-rounder, offering diversity to a typical administration role. The successful candidate will work closely with our Horsham office ensuring the organisation operates in an efficient and timely processed driven manner. Excellent customer service, communication and time management skills are essential for this role.
Role Overview Provide quality customer service and receptionist services such as greet and assist visitors, answer phones, direct calls and respond to inquiries from a variety of sources including Web and email. Updating and maintenance of customers, key stakeholders and staff information systems, including staff compliance and compliance reporting. Rostering staff to ensure that Just Better Care's operations are maintained in an effective, timely and consistent manner so that there is a least amount of interruption to our service provision, ensuring a consultative approach with customers and staff regarding shift changes including arranging replacement staff to cover planned or unplanned absences, shift changes and non-compliance services. Ensure Customers rosters are distributed monthly Preparing documents for management and staff. Processing and directing mail and incoming correspondence including checking and actioning emails in a timely and efficient manner Monitor and communicate Severe and Extreme weather conditions to staff Create and distribute monthly staff newsletter including engaging and targeted content for both territories. Assist with interviews, orientation and on-boarding for staff recruitment Complete customer contracts and service agreements, and other legislative or JBC documentation. Assist with intake of Home Care Package (HCP), NDIS, Brokerage and Private customers including home risk assessments, Independent Contractors Agreements and Brokerage Agreements Customer notes and documentation reviews Customer check-ins Supporting new and existing staff via regular check-ins and probationary procedures. Identify and participate in professional development Ensure office supplies are available and take stock for ordering Be involved and available for on call rotation OHS representative for SWV office Fire Warden for SWV office First Aid Officer for SWV office Perform other duties as required As a representative of the Just Better Care brand, you can be proud of being part of a strong supportive team championing the rights of our customers.
Further information about the role, including the Selection Criteria, is outlined in the Customer Service & Administration Assistant Position Description. To request a copy of the Position Description, please contact Just Better Care on 03 55597000 or email ****** or
Applications addressing the key selection criteria close Sunday 12 May 2024
This information will be used solely for the purposes of your application for employment with Just Better Care. We will never share your personal information with any person or organisation unless we have your written permission to do so, or are required to by law or subpoena. Yes I agree to the privacy statement * Personal Details * Required field Title * First name * Last name * E-mail * Digits only or add + for international numbers
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Questions Do you have Proof of Current Working Rights in Australia? * Yes, permanently with no restrictions. Temporarily with no restrictions. Temporarily with restrictions. I require sponsorship. Do you have a current drivers licence and a reliable, registered and insured vehicle? * Yes, I have a licence and my own car. Yes, I have a licence and can regularly access a car. Yes, I have a licence, but no access to a car. No, I do not have a licence. Do you have a current First Aid Certificate/CPR or are you willing to obtain? * Yes, I have a current First Aid Certificate. No, I do not currently have a First Aid Certificate, but I am willing to obtain. No, I do not have a First Aid Certificate. Do you have any formal qualifications in Aged care or Disability Support or are you willing to work towards? * Certificate III Certificate IV I have a qualification which isn't listed. I don't have a qualification but am willing to work towards. I don't have a qualification. Do you have NDIS Worker screening clearance or are you willing to obtain this? * Yes, I have a current NDIS Worker screening clearance. No, I do not currently have a current NDIS Worker screening clearance, but I am willing to obtain. No, I do not currently have a NDIS Worker screening clearance and cannot obtain. How many years experience do you have in an Administration role? * #J-18808-Ljbffr
