Ongoing full time positionLocated in CoonabarabranSalary starting from $70,694pa + superHave an exceptional career where you live!We are looking for switched on office all-rounders to provide professional front line customer service and administration support for the regional team and its customers.About the RoleAs a Customer Service and Admin Support Officer you will be responsible for:A variety of word processing, records management, data entry, office administration and customer service dutiesProviding consistent high quality front line customer service (including initial advice, information, guidance, escalating and redirecting issues as required)Managing customer information to ensure confidentiality, accuracy and integrityProviding feedback and information to contribute towards an ongoing improvement in customer and administrative service activitiesUndertaking accounts receivable services including cash receipting, debt management assistance and financial reconciliations in accordance with agency standards and procedures.For more information on the role you can download the role description or reach out to Annaleise Todd on 0499 653 756 or via email at ****** YouAs you can see this is a hands on role best suited to someone with a proactive team player attitude. You'll be busy and be a front face for the Central West team.You'll need to have strong, professional communication skills, an eye for the details and be someone who's comfortable both processing accurate data and information as well as speaking to both internal and external customers.Previous experience in a customer service related position or an office administration role would be a plus and a strong understanding and a passion for technology would also be a benefit in the role.So, if you have a genuine passion for working with and for your local community and want to be part of a supportive and team focused environment, then this might just be the job for you!Applying is EasyIf this role sounds ideal to you, please submit your resume and a cover letter (of ideally no more than 2 pages) outlining how your skills and experience match what we are looking for. We will then get back in touch after the closing date.Applications close - Tuesday 26th November 2024 at 11:55pm AEDTRecruitment AdjustmentsIf you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to ****** or contact the hiring manager listed below for a confidential discussion.About UsThe Department of Primary Industries and Regional Development (DPIRD) is the department dedicated to growing primary industries and supporting regional economic development to deliver long term benefits to the state. Our focus is to protect, support and develop our primary industries, mining sector, and regions.The department brings together Agriculture & Biosecurity; Forestry & Fishing; Local Land Services; NSW Resources; Regional Development & Delivery; the Regional Growth NSW Development Corporation; NSW Public Works and Soil Conservation Service.We have nearly 5,000 employees, with almost 80 per cent of us living and working in regional NSW.Diversity and inclusion are core values of the Department of Primary Industries and Regional Development. The Department of Primary Industries and Regional Development is a workplace where everyone is able to contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve.We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in community.As part of our team, you will be able to:Deliver with impact. You are empowered and trusted to create impact through exposure to cutting-edge projects and research, career defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy.Connect to what matters. We are all about forming deep community relationships, fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team.Live your way. From bringing your whole self to work, to designing flexibility, that fits you and the team, you will be able to find the balance that works for you.We are a young agency, but with that has come a personality that is dedicated, passionate, proactive, influential, and informed.Additional InformationA recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.
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