Customer Service & Admin Operational SupportLocation: Gold Coast, Isle of Capri
Job Type: Casual (15–30 hours per week)
Contract: 6-month contract with the opportunity to progress
Position OverviewAs a Customer Service & Administrative Operational Support, you will play a key role in ensuring a smooth and enjoyable experience for our customers and supporting our executive team with essential administrative tasks. You'll be trained across our Queensland locations to understand our operations, customer experience, and booking systems.
About GoBoatGoBoat Australia is a leading boat rental service offering a fun and sustainable way for people to enjoy the water. We're on the lookout for an organised and proactive individual to join our dynamic team, providing exceptional customer service on weekends and key administrative support during the week.
Key ResponsibilitiesProvide exceptional customer service in person, via phone, and email, handling inquiries and bookings for all GoBoat Australia locations.Manage cancellations and rescheduling due to weather or unforeseen circumstances.Assist on-site teams with customer interactions and provide up-to-date information on availability.Support group bookings by coordinating logistics with event organisers.Help resolve customer issues efficiently and professionally.Location Support:Assist with managing inventory for boat parts and merchandise.Support location needs such as supplies, repairs, and maintenance coordination.Troubleshoot and assist location managers with inquiries (e.g., rosters, logistics).Prepare locations for upcoming events and promotional sales.Administrative Support (Weekdays)Operations Team: Record and update assets in the system, ensuring data entry accuracy.Maintain open communication with location managers to support their operational needs.Manage staff travel logistics (flights, accommodation).Participate in weekly meetings, taking notes and updating key stakeholders.Communications & Marketing Team: Assist with document editing and content creation across various locations.Support digital ad campaigns (Google, Meta) with data collection and performance tracking.Identify events to leverage for promotional media ads.Handle inbound and outbound communication (calls, emails).Provide general administrative support as needed.RequirementsStrong organisational skills with the ability to multitask and manage time effectively.Excellent written and verbal communication skills.Proficiency in Microsoft Office and Google Workspace (Docs, Sheets, etc.).Customer service experience, especially handling high-volume inquiries, is preferred.Ability to work both independently and as part of a team.Weekend availability for customer service support.ScheduleWeekends: Focus on customer service and on-site support. Available mornings.
Weekdays: Administrative tasks supporting the Operations and Marketing Executive team. Mondays are a must.
If you're enthusiastic about delivering excellent service and looking to grow in a dynamic environment, we'd love to hear from you!
Apply now to join the GoBoat team! Apply for Customer Service & Admin Operational SupportFill in the form below and we'll get back to you as soon as we can.
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