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At Aidacare, we are dedicated to delivering top-notch products and services to our valued customers. As a leading player in the Healthcare Equipment industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. As our business continues to grow, we are seeking to appoint someone who can make an exceptional first impression and offers excellent sales skills, customer service, and superior administration. This position is Permanent Full Time and will be based in our Hervey Bay QLD Branch.
Responsibilities:
Customer service: Provide excellent customer service over the phone and on emails making a great first impression in every case. Problem Resolution: Act as a frontline troubleshooter, efficiently resolving customer issues and concerns. Product Knowledge: Become knowledgeable on our products and services, staying up-to-date with new features and offerings, and use this knowledge to demonstrate equipment and enhance customer experience. Order Processing: Assist customers with order placement, tracking, and processing, ensuring accuracy and timeliness. Relationship Building: Foster strong and positive relationships with customers to encourage loyalty and repeat business. Requirements:
Excellent Communication Skills: Strong verbal and written communication skills are essential, with a focus on clarity, empathy, and professionalism and passion for assisting customers. Problem-Solving Skills: Ability to analyse situations, think critically, and find creative solutions to customer issues. Adaptability: Thrive in a fast-paced environment and remain composed under pressure. Team Player: Work collaboratively with colleagues to deliver seamless customer service. Tech Savvy: Comfortable navigating computer systems and various software to manage customer interactions and maintain records. Experience: Previous customer service or industry experience is a plus, but we welcome motivated individuals who are eager to learn and grow in this role. Perks and Benefits:
Competitive salary and incentives. Comprehensive training program to equip you with the necessary skills and knowledge. Opportunities for career advancement and personal development. A supportive and inclusive work environment that values teamwork and innovation. Health and wellness benefits package. Employee discounts on company products/services. If you are enthusiastic about customer service and ready to make a positive impact on our customers' lives, we'd love to hear from you! Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!
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