Position: Customer Sales Consultant – Global Touring
Reporting to: Trade Sales Team Leader
Location Base: Brisbane, Australia
Contract: Permanent
The Global Touring team inspires people through life-changing travel experiences.
We're a group touring company, and through our brands Topdeck Travel and Back-Roads Touring are ever developing our product range, driving growth in our key markets (Australia, New Zealand & North America), innovating our product delivery and ensuring we deliver a first-class customer experience that is unique to each brand.
Global Touring Trade Sales Consultants are the front line in delivering expert and unparalleled service to hundreds of thousands of explorers from across the globe.
Reporting to the Trade Sales Team Leader you will focus on increasing passenger numbers and creating an exceptional customer experience that exceeds expectations of our trade partners and customers.
Key Responsibilities Actively sell all Topdeck & Back-Roads Products and are responsible for all aspects of the booking from initial enquiry to trip departure. Full ownership & accountability for the booking process from start to finish. Up sell where possible (e.g., flights, insurance, additional services as required). Effectively manage all communication channels as required (phone, email, chat, social). Actively pursue & follow up enquiries to close the sale and actively increase conversion. Ensure all enquiries are responded to in a positive and timely manner adhering to our 2 – 12 hour turnaround. Ensure all processes & procedures are read, understood and adhered to. Continuously strive for a high standard of Customer Service and Customer Experience. Actively build rapport with key agents to facilitate relationships & repeat bookings. Attend travel & trade shows/EXPOS as required.
This may require time away from home. Experience & Role Requirements Experience & a passion for Sales. Exceptional Customer Service Skills. High level of attention to detail. Exceptional Time management and organisation skills. Professional written and verbal communication skills. Some travel required - Domestic with some international. Thorough knowledge of all Topdeck & Back-Roads products. Right now, we're all working in head office and from home.
We are currently working in a model of 3 days office-based and 2 days home/remote working per week.
Hungry for more? Simply click apply, and send us your CV, and we'll be in touch shortly.
Global Touring Values Our values aren't just words on a page.
They're the backbone; the steering wheel; the soundtrack to how we embrace each day...
Stay Curious We are natural born explorers.
Our people question old solutions, apply alternative thinking and embrace being challenged in the search for outcomes...
Choose Transparency We take the right way, not the easy way...
Don't pass the buck If we do it, we do it well...
Together we go further Across oceans and office desks, it's more than a love for travel that keeps us connected...
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