Job type: Full Time - Fixed Term
Organisation: Department of Transport and Planning
Occupation: Customer Service/Call Centre
Reference: 3675
About the Role This is a Fixed term role until 22nd November 2024 This position provides front line customer service on traffic and transport related enquiries and assists with activities relating to the management of the Victoria Road network.
To access the Position Description, please click here Position Outcomes To be an ideal candidate you should be capable of providing exceptional customer service, fostering connections and ease. Collaborate effectively, contributing to issue resolution. Exercise professional judgment in drafting correspondence and assessing traffic hazards. Demonstrate a team-oriented mindset, making a difference in challenging situations.
Exercise professional judgment to respond to customer inquiries including: logging, classifying and actioning reported hazards and traffic signal and other equipment, faults from public, emergency services and Department of Transport's contractors, and assessing if issues have been appropriately rectified.Use conceptual and analytical skills to monitor and control a range of Traffic Management systems including SCATS, Streams, CCTV as well as investigation of alarms and reports from the public and other stakeholders, and recommending appropriate courses of action, under broad supervision.Exercise independent judgment to verify reported incidents, alarms, events and faults and monitor and operate an array of TMC systems, to provide appropriate responses and solutions on Department of Transport's behalf. • Accurately and articulately record customer enquiries and actions taken in the management of the road network.Work effectively with others to transfer knowledge and information and create a supportive and productive team environment.Implement lane closures, speed changes and deploy Department of Transport's Incident Response Service personnel to respond to on-road incidents, under broad supervision.Qualifications and Experience • Experience relevant to the role.
What we offer Meaningful work making Victorian communities more accessible and liveableProfessional growth and development opportunities across the department and the wider Victorian Public ServicesA hybrid working model focused on collaboration and teamworkOptimal work-life balance initiatives including flexible working arrangementsOpportunity to work across multiple urban and suburban hubsWe prioritise se the development of a safe and inclusive culture Culture Value
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
How to Apply
Click the 'Apply' button and follow the prompts. Applications should include a resume and a cover letter. Applications close 11.59pm on 6th May 2024. For further information about the role please contact Holly Rees - Operations Lead at ******.
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements.
****** - Operations Lead Holly Rees - N/A
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