Customer Relationship Specialist - Rockhampton - Part TimeDo you have a passion for customer service and want to work with a driven, supportive and fun team? At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Rockhampton team and offer the right candidate an exciting career in banking.
If you're ready to jump in with both feet, then we want to hear from you!
The purpose of this position is to provide outstanding customer service, by identifying and supporting customers to explore their current and future financial needs, provision relevant financial products and services and facilitate referrals to specialist teams where required.
The role works closely with the Branch Manager, by developing customer relationships through regular contact, proactive lead management, seeking opportunities for referrals, executing customer loan maintenance needs and coaching Customer Service Officers.
About youAs an experienced Customer Relationship Specialist you will be a passionate, high performing operator who consistently delivers an outstanding customer experience, by demonstrating:
Excellent customer service experience, preferably from the banking industryExposure to consumer lending would be advantageousThe drive to build long-lasting relationships and positive customer experiencesContributor to a collaborative team environmentWillingness to go above and beyond for your customers and colleaguesDriven to take a personalised approach with every customer interaction"Can do" approach to all aspects of your roleAbility to learn and confidently use a number of technical financial systemsExcellent written and verbal communication skills and strong attention to detailHow to ApplyTo apply for this role at #boqgroup, follow the links or apply via our Careers Page.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
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