Customer Relationship Officer

Full timeAt Acorn PLMS, we are on a mission to transform the corporate learning experience. Our cutting-edge Performance Learning Management System (PLMS) software is powered by AI and designed to ensure that what people learn directly contributes to their exceptional performance in business.Job DescriptionAre you a results-driven professional with a passion for driving revenue and delivering exceptional customer experiences? Acorn PLMS is seeking additional Customer Relationship Officers to join our team. In this role, you will play a pivotal role in managing the organisational aspects of customer relationships, ensuring customer satisfaction, and helping our customers maximise the value of our PLMS software. You will work closely with customers and business management in a fast-paced high-growth environment.We are seeking a customer relationship officer and support staff member to assist our growing client base of over 1,000,000 learners. The role will include:Addressing online support desk and phone ticketsPerformance Learning Management System Administration (PLMS)Providing face-to-face and face-to-screen training sessionsCreation of support materialManaging support requests within our SLASales activity support including documentation development and demo requestsOngoing development opportunities will be provided. Acorn currently maintains a 98% day-one client retention rate, as such attention to detail and a client-centric approach will be a must for the right candidate. You may also be required to undertake a federal government security clearance and must be comfortable in doing so.This role provides the opportunity to work closely with our development team in product development and management. As you will be working within the Amazon Web Service environment experience is preferred however training will be provided.We encourage anyone who feels they are a right fit and wants to work in tech to apply. If you don't have experience or qualifications but think you're the right fit, let us know why you're the right person in an awesome cover letter.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Customer Relations Officer?What's your expected annual base salary?How many years' experience do you have as a Technical Support Professional?
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