You may be a Service Advisor or Parts Interpreter in mining, mobile and industrial equipment.
If you're wanting to step away from an OEM or larger site-based mining/equipment operation... We want to hear from YOU!
About Your New Company Our Client is a trusted supplier to the mining and undercarriage industry, offering a complete range of undercarriage components and specialised services.
They operate advanced facilities across Australia, with a strong focus on minimising downtime through proactive maintenance and stock availability.
Leveraging global supply networks, they deliver fast, reliable support to mining operations, even in remote areas. About Your New Role Our Client is seeking a Customer Relationship Coordinator to help foster and grow Client relationships while delivering outstanding service.
We are looking for someone who can seamlessly combine technical know-how with excellent communication to enhance the customer experience and explore upselling opportunities.
This position offers an exciting opportunity to be a part of a business that prioritises innovative solutions, technical support, and customer success.
Key Responsibilities Develop and maintain long-term relationships with Clients in the mining equipment sector Serve as the main point of contact for Clients, addressing queries and resolving issues promptly Identify Client's needs and proactively suggest service improvements and upselling opportunities Collaborate with internal technical teams to align services with Client expectations Manage customer data using CRM software and analyse trends to improve service delivery Monitor customer satisfaction and produce detailed reports for key stakeholders Note.
We are not accepting applications from overseas or interstate (outside of Western Australia).
About You: Proven experience in a Client-facing role , preferably within the mining equipment industry Technical awareness with the ability to upsell products and services effectively Excellent communication and interpersonal skills via email, writing and phone manner to build strong, professional relationships Strong problem-solving and analytical abilities with a proactive approach to meeting the Client's needs Proficiency in CRM software, data analysis tools and Microsoft Suite Self-motivated, results-driven , and committed to exceptional Client service High level of professionalism, discretion, and confidentiality Capable of working independently or collaboratively within a team Benefits Competitive salary package with sales, retention, upselling and company benefits An opportunity to work with a leading supplier in the undercarriage mining and quarry sector A supportive, collaborative work environment with growth potential How to Apply / Get In Touch Before you apply, call Michael Rosario on +61418 926 090 for a quick discussion, available after hours and on weekends. From there, please apply by uploading a current copy of your CV which demonstrates the "About You" section above.