You may be a Service Advisor or Parts Interpreter in mining, mobile and industrial equipment. If you're wanting to step away from an OEM or larger site-based mining/equipment operation... We want to hear from YOU! About Your New Company
Our Client is a trusted supplier to the mining and undercarriage industry, offering a complete range of undercarriage components and specialised services. They operate advanced facilities across Australia, with a strong focus on minimising downtime through proactive maintenance and stock availability. Leveraging global supply networks, they deliver fast, reliable support to mining operations, even in remote areas.
About Your New Role
Our Client is seeking a
Customer Relationship Coordinator to help foster and grow Client relationships while delivering outstanding service. We are looking for someone who can seamlessly combine technical know-how with excellent communication to enhance the customer experience and explore upselling opportunities.
This position offers an exciting opportunity to be a part of a business that prioritises innovative solutions, technical support, and customer success.
Key Responsibilities Develop and maintain long-term relationships with Clients in the mining equipment sector
Serve as the main point of contact for Clients, addressing queries and resolving issues promptly
Identify Client's needs and proactively suggest service improvements and upselling opportunities
Collaborate with internal technical teams to align services with Client expectations
Manage customer data using CRM software and analyse trends to improve service delivery
Monitor customer satisfaction and produce detailed reports for key stakeholders
Note. We are not accepting applications from overseas or interstate (outside of Western Australia). About You:
Proven experience in a Client-facing role, preferably within the mining equipment industry
Technical awareness with the ability to upsell products and services effectively
Excellent communication and interpersonal skills via email, writing and phone manner to build strong, professional relationships
Strong problem-solving and analytical abilities with a proactive approach to meeting the Client's needs
Proficiency in CRM software, data analysis tools and Microsoft Suite
Self-motivated, results-driven, and committed to exceptional Client service
High level of professionalism, discretion, and confidentiality Capable of working independently or collaboratively within a team
Benefits
Competitive salary package with sales, retention, upselling and company benefits
An opportunity to work with a leading supplier in the undercarriage mining and quarry sector
A supportive, collaborative work environment with growth potential
How to Apply / Get In Touch
Before you apply, call Michael Rosario on +******** for a quick discussion, available after hours and on weekends.
From there, please apply by uploading a current copy of your CV which demonstrates the "About You" section above.