Customer Relationship Consultant - Service Posted: 19/03/2024Closing Date: 15/04/2024Job Type: Permanent - Full TimeJob Category: CRC - ServiceFull Time PositionBased in Adelaide or ACTSalary ranging between $65,000 and $75,000Interested in joining a purpose driven-organisation and a bank that was recently awarded #1 in Australia by Forbes in the World's best banks 2022?Beyond Bank Australia is one of Australia's largest customer owned banks with a long and proud history of success, credibility, and banking expertise. With branches across the nation, and employing more than 700 staff, Beyond Bank Australia creates financial wellbeing for individuals, families, businesses and communities.Benefits of working at Beyond Bank:A flexible, inclusive and diverse environmentOpportunities for professional growthBenefits and discounts from our Employee Banking package on a range of Beyond Bank products and services3 paid Work Life Balance days per annum *2 paid Community Volunteer days per annumStaff BeWell program which includes health initiatives, employee assistance (for immediate family also) and an employee care program.The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives.Job Description About the role:A Customer Relationship Consultant role will take your Customer Service experience to the next level. This role will develop you to reach additional heights with your lateral thinking and proactive behaviour. You will also take pride in delivering solutions to enquiries in a timely and efficient manner, taking interest in fulfilling the customer experience. A Customer Relationship Consultant role is more than just a standard inbound customer service job it's the beginning of a rewarding career. Previous finance experience is not essential.This role requires you to be flexible to work on a rotating roster Monday to Friday ranging from 8.00am – 8.00pm, and on Saturdays from 8.00am to 3.00pm CST.Desired Skills and Experience About you:We are looking for people who have incredible communication skills (both written and verbal), a can-do positive attitude, and the confidence to strike up a conversation and build rapport on the spot.We are looking for someone who can:Manage general enquiries, identify opportunities, and provide sound advice and information to our customersTechnically savvy with the ability to navigate over multiple IT SystemsAble to operate in a change-orientated environmentWilling to learn about Beyond Bank's products and servicesContribute to a high achieving team with your commitment to success and strong work ethicBeyond Bank are proud to be Australia's largest B Corp bank. We use our business as a force for good by meeting the highest standards of social and environmental performance, transparency, and accountability. If you are passionate about customer service and want to make a difference within the local community, we want to hear from you today!As a values-driven and preferred employer, we work for and with our people to grow your career.If you are passionate about people and want to make a difference, we want to hear from you!We are reviewing applications as they come through, so get yours in today!For more information, please visit beyondbank.com.auPlease be aware the next step in the process may include a phone screen, video interview, virtual or face to face interview, psychometric testing and all relevant background checking .Beyond Bank is an equal opportunity employer with a commitment to diversity at all levels. We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly. Please note that all applicants are required to complete a National Criminal History Check prior to commencing employment. Beyond Bank Australia Ltd ABN 15 087 651 143 AFSL/Australian Credit Licence 237 856.As a certified B Corp we are using our business as a force for good.#J-18808-Ljbffr
