Customer Relation Officer (Cro) 5-Day Week/Alexandra / (Rl)

Target Recruitment
a member of WMS Group (15C7744)
Location: Alexandra
Work Week: 5 days
Min. Qualification: Diploma
Experience: 1 to 2 years
Job Description/ Requirement Responsibilities Handles customer complaints (VOC, emails, calls etc) Coordinates/interacts with different departments to ensure customer issues are resolved in a timely manner. Ensures customer receives the highest level of customer service Provides prompt, courteous, professional & accurate responses to customers Ensures adherence to internal policies, procedures and practices Pitch new ideas/solutions to improve customer experience Investigates customer complaints Works directly with customers to meet their needs, answer their questions and provide support Administrative tasks Prepares reports and analyze data Performs all other duties assigned by supervisor or manager Requirements Diploma in Business or its equivalent Min 1 to 2 years of working experience preferably in customer service/call center with analyzing and reporting experience. Computer skills (Microsoft Office especially Excel and PowerPoint) Excellent in communication (both spoken & written) Attention to details Highly motivated and adaptable Good team player Able to work under time pressure, prioritize workload and meet deadlines Ability to handle and resolve customer issues Candidate who can commence work with short notice will be an added advantage Remarks Interested parties/candidates, please send updated resume in MS Word format, including:
(1) Expected salary
(2) Reason(s) for leaving
(3) Date of availability
(We regret that only shortlisted candidates will be notified)
Target Recruitment Pte Ltd (MOM License No: 15C7744)
MOM Regn No: R1112418 (RL)
Job category: Customer Service/Call Centres Telemarketing
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