Job Description - Customer Programs Senior Analyst (14Z3)
Job Description
Customer Programs Senior Analyst - 14Z3
Primary Location Organization Organization Brand & Customer Strategy
· Shape decisions that will develop & sustain WA's water sources · Permanent opportunity - $131,740 + 11% Super · Flexible working opportunities – Based in Balcatta About the role We have an opportunity to join our Customer Program Delivery team on a permanent basis as a Senior Analyst.
In this role you'll lead the strategic discovery, assessment and benefits tracking for initiatives within the Customer Program Delivery framework that deliver improved customer experience and business efficiencies. You'll also work alongside internal stakeholders to understand business and customer problems and enable the team to deliver step-change improvement in high value customer opportunities.
A role at Water Corporation can unlock the door to ongoing long-term career development opportunities.We support training and development, flexible work arrangements, health and lifestyle programs, and generous company benefits. We encourage those looking for flexibility in working hours, including those seeking part-time opportunities.
What the role will involve: · Drawing on input from SME's, conducts detailed data analysis and deep-dives on various customer problem sets for unplanned projects briefed into Customer Program Delivery
· Identifying solutions and strategic thinking for key problems in projects within the Customer Program Delivery portfolio, collaborating with key stakeholders in the business and leveraging subject matter experts
· Providing specialist advice to project leads to identify, monitor and report key strategic performance indicators that are aligned with project goals.
· Leading, in partnership with the business, the identification of optimisation activities to enable delivery against project goals.
· Providing specialist advice, training and methodology to the business to build benefits tracking capabilities and sustain improved change
· Support the continued development of tools and methodologies to enable the successful assessment, prioritisation and benefits tracking of Customer projects.
Key skills and experience: · Being appropriately qualified and experienced in a similar role will be necessary, where you can demonstrate a high standard of conceptual and analytical skills.
· Ideally experience within a performance improvement or business or data analysis role.
· You'll have experience in business analysis, business process mapping and data modelling techniques.
· You'll have exceptional interpersonal skills, with proven experience in engaging with stakeholders, effectively communicating complex information, and building long term relationships.
Real benefits that matter. · Real flexibility with options to work from home, across our offices, and with flexible work hours
· Two well-being days each year to do whatever you need to do to feel good
· Access to long service leave pro rata after 3 years of service
· Generous co-contribution superannuation up to 13%
· Purchase additional leave of up to 4 weeks
Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.
Please note: As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
Our commitment to a diverse and inclusive workplace Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at ****** or 08 9420 2000 To read our diversity and inclusion statement, please visit our website
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