Customer Onboarding & Support SpecialistV-DAQ is one of Australia's fastest-growing heavy vehicle technology providers, focused on creating opportunities through technology. We enable heavy vehicle transport operators to meet telematics requirements and improve operational productivity. As an innovative and expanding Australian company, we deliver exceptional products and services. We aim to equip every employee with the tools and opportunities to succeed and share in our success.We are seeking a candidate to join our Customer Success team as a Customer Onboarding and Support Specialist.Responsibilities will include but not limited to:Engaging with customers to guide them through the onboarding process.Promptly responding to customer enquiries through various communication platforms.Identify, diagnose and resolve issues within a timely manner.Maintain accurate customer records and correspondence in our CRM and other systems.Develop and maintain a high level of understanding of V-DAQ's products and services.Work within a customer-focused team that understands and supports customer needs.Contribute to our company culture in a positive way.To be successful in this role you MUST have:A Customer-Centric Mindset - Empathy, patience and a commitment to providing positive customer experiences.Excellent Communication Skills - Possess an adaptable communication style, strong listening abilities, and a high standard of writing proficiency.Proven Track Record - Demonstrated success in customer onboarding and support roles, with a history of meeting or exceeding performance targets.Technical Proficiency - Ability to quickly learn and explain technical aspects of products or service.Excellent Time Management - Prioritise and resolve multiple customers enquiries efficiently.Willingness to Learn - Capable of understanding and applying new industry information.Self-Motivation - Independently manage and complete tasks to a high standard.Desirable Skills and Experience:Client Relationship Management - Passionate about maintaining strong and successful client relationships.Digital Technologies - Strong understanding of digital technologies and solutions, including SaaS, smart devices, apps, etc.Software Proficiency - Experience with software applications, including Office 365 (Word, Excel, Outlook, etc.).Industry Experience - 2+ years of experience in either Customer Onboarding, Support, or similar roles.To round out your application, please provide a cover letter that addresses the advertised qualities and skills we are seeking, and the following 2 questions:Why did you apply for this role?What makes you a standout candidate?What we offer:All the industry specific training you will require to fulfil the role.A contemporary office located at the Innovation Campus in Wollongong, just minutes from the CBD, beaches, and amenities.Immerse yourself in a dynamic and vibrant workplace, fostering collaboration and innovation within a thriving professional community.Join our genuine and positive atmosphere, contributing meaningfully to our journey of growth and enjoying hands-on involvement and creative problem-solving.Thrive in a positive, rewarding, and friendly work culture that values collaboration, promotes a healthy work-life balance, and recognizes and celebrates achievements.Opportunities for career advancement and personal growth, with a commitment to continuous learning and skill enhancement.
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