Customer Onboarding & Support SpecialistDescriptionThis job is for you if you're looking to: Join an energetic, driven, and rewarding work culture.Excel in onboarding and supporting customers who use our hardware and software products in the transport industry.Join your teammates in our A-grade Wollongong-based headquarters.Collaborate alongside our product research and development teams.Work within a high-growth, customer-driven technology company.Who are we? Australia's fastest-growing provider of regulatory technology for transport and logistics.Every day we work with various sized transport and logistics businesses from small, large, and multi-national.We design, develop, and implement technology solutions that increase revenue and business productivity.We are continuing to introduce new innovative products, disrupting the industry, challenging the norm, and delivering exceptional customer experiences.Responsibilities - Onboarding and Support Specialist: We are seeking a candidate to join our Sales & Support Team as an Onboarding and Support Specialist.
Responsibilities include:
Engaging with new customers over phone and email, guiding them through our product onboarding experience.Responding to existing customer enquiries through a variety of channels (phone, web, email, etc.
).Problem solving and rectifying support enquiries, both independently and with other team members.Develop and maintain a high level of education on the offered products and services.Accurately maintain all onboarding and support correspondence data through our CRM and other systems.Bring your experience, thinking, and ideas to advance our vision for the future.Skills and Experience: A desire and passion for assisting our customers in having an excellent customer experience.Ability to undertake a high amount of calling, emailing, and client engagement remotely.2+ years' experience in customer onboarding or support.Excellent problem-solving skills.Excellent verbal communication skills, on the phone and through email.Self-motivated and goal-oriented.Passionate about maintaining strong and successful client relationships.Experience in software applications including Office 365 (Word, Excel, Outlook, etc.
).A strong understanding of digital technologies and solutions (these may include SaaS, Smart Devices, Apps, etc.
).Why Join V-DAQ? A true start-up experience on our journey scaling our business to a whole new level.An exciting and energetic workplace and professional community.Exceptional career growth opportunities.A local modern office space based on the Innovation Campus, just minutes away from the CBD, beaches, and amenities.Office parking, new office, and computer equipment.Company lunches and nights out.Competitive salaries and bonuses.Challenge yourself with new concepts and learnings.Experience a high-reward and fulfilling professional career.Start Date: August
Role Type #J-18808-Ljbffr