Surry Hills, New South Wales 2010, Australia • Full-time
Description Who are we?
Z Software is a Sydney-based company that provides dispensing and point-of-sale software to over 1,300 pharmacies across Australia.
We're known for our market-leading software and exceptional support team, ensuring that pharmacies can focus on delivering the highest level of care to their customers.
As a part of the Medem Group, we are at the forefront of innovation in the healthcare technology sector.
We value our people and foster a collaborative and dynamic work environment where you will have the opportunity to grow.
Role Overview
As a Customer Onboarding Coordinator , you will play a key role in ensuring the seamless transition of our clients onto our pharmacy software.
This includes leading remote and onsite installations and delivering expert training to pharmacy teams.
You'll be responsible for improving training quality, streamlining the onboarding process, and enhancing client satisfaction through faster installations and reduced support queries.
Key Responsibilities
Onboarding Operations: Support in the planning and coordination of customer installations focusing primarily on remote installations with guidance from senior team.
Customer Training: Conduct training sessions for pharmacy teams, ensuring users are fully equipped to utilize our software effectively.
Process Optimisation: Continuously evaluate and suggest improvements to onboarding processes, with a focus on speed, training quality, and customer satisfaction.
Stakeholder Collaboration: Work closely with internal teams (product, support, sales) to deliver a seamless onboarding experience and ensure ongoing support for clients post-installation.
High-Level Customer Support: Act as the escalation point for complex issues during the onboarding process, providing strategic support to resolve any challenges.
Skills & Experience:
Technical Expertise: Strong knowledge of system installations, software configurations, and troubleshooting, preferably within the healthcare or pharmacy sector.
Customer Success Focus: Demonstrated ability to deliver exceptional customer experiences, with a passion for training and support.
Problem-Solving: Good analytical and problem-solving skills, with the ability to resolve high-level technical challenges.
Communication: Excellent communication skills, able to work with both technical and non-technical stakeholders, including pharmacy teams and internal colleagues.
Willingness to Travel: Must be willing to travel for onsite installations and customer engagements as required.
Must maintain a valid driver's license in Australia.
Why Join Us?
Career Progression: Clear growth pathway with defined checkpoints and salary increases based on performance and development.
Professional Development: Opportunity to grow your skills in technical installations, data migration, and customer success, with mentorship from our experienced implementation team.
Supportive Culture: We value collaboration and continuous improvement and foster a supportive work environment to help you succeed.
Flexible Work Arrangements: Enjoy the benefits of hybrid work, with flexibility to balance work and life.
Casual Fridays Every Day: Embrace a casual work environment throughout the week.
Office snacks!
Because who doesn't love a good snack?
To Apply:
If you are passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you!
Apply today and join us on our mission to transform pharmacy operations across Australia.
Role Type #J-18808-Ljbffr