Department of Employment and Workplace Relations (DEWR) – Canberra ACT
The TSD Customer and Financial Modelling team supports the Technology and Services Division (TSD) in achieving its role as a supplier of corporate services to its customers. The team has two key functions this position will work across:
TSD Customer Management - the team is responsible for managing Memoranda of Understanding and Letters of Agreement with TSD's customer agencies, and the department's Catalogue of corporate/ICT services. The team has a strong stakeholder management/service delivery focus and is the central point of contact for agencies to escalate corporate services issues, as well as performing a range of communication functions.Financial Modelling – the team is responsible for managing the TSD Cost and Charge Models. This includes completing monthly processes to maintain the cost model and complete timely and accurate cost recovery from customer agencies.The key duties of the position include:Reporting to the Assistant Director, Customer Management, the responsibilities of the Customer Management / Financial Modelling Officer may include:
TSD Customer ManagementResolving issues escalated by customer agencies through various channels by liaising with internal service teams to achieve outcomes.Preparation of communication emails to customer agencies.Performing secretariat functions for regular customer agency meetings, including minute-taking and action item follow-up.Management of a group mailbox, team calendar and SharePoint sites.Financial ModellingCompleting monthly collection, review and upload of key data into our IT costing toolset.Data analysis to identify changing trends or discrepancies.Liaising with internal service teams, to obtain advice and provide information.EligibilityPlease note, under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the APS unless the Agency delegate has agreed, in writing.
This is a designated security assessed position. The successful candidate will have the ability to obtain and maintain a Baseline security clearance.
This selection process may be used to establish a merit pool. The pool might be accessed to fill ongoing and non-ongoing vacancies for similar roles in the Department over the next 18 months.
Getting to know the Department of Employment and Workplace Relations (DEWR)We are the department that helps job seeking Australians find safe, secure, and well-paid work while we ourselves strive to be a model employer. We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or retraining to take advantage of emerging employment opportunities.
Secure jobs are vital—driving future economic growth and providing people with the certainty. We focus on connecting Australians who are starting, advancing or changing their career with the relevant skills, knowledge and experience to gain or regain employment. Our work directly contributes to shaping the employment landscape. It is our unique purpose to help people realise their potential and we want you to be part of it.
Underpinning our important work is our focus on culture. We recognise that how we do things is equally important as what we achieve. Our workplace is one where different perspectives are encouraged, people feel a sense of belonging and draw on the expertise of their peers. Our people demonstrate the APS Values, which includes being open, thoughtful, curious and candid. We also value employee wellbeing and developing leadership through investment in capability.
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