Love Where We Work!Metricon Homes, Australia's largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service, and award-winning living solutions for Australian families.This is a highly rewarding but challenging role located in Mount Waverley within the busy Victorian Metro Building Support Team as the point of contact for customer queries and issue resolution.Reporting to the Building Support Manager, your responsibilities will include:A point of contact for customer queries and issue resolutionManagement of customer issues and queriesManage and follow escalation and other key business processesLiaise with internal and external stakeholders to manage customer issues and queriesAssistance in the preparation and management of legal matters pertaining to customer-raised issues including attendance and presentation of matters before Domestic Building Dispute Resolution Victoria and Victorian Civil and Administrative Tribunal (VCAT)Metricon will offer you:Free parking onsite and just off the Monash Freeway on Blackburn Road, Mount WaverleyNo two days are the same in this roleOngoing learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal, or other comprehensive training programsClickhome Database training through your Team LeaderBe supported by a Management Team that has a Culture Where You MatterWe promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunitiesAttractive housing discounts on our award-winning homesPhysical fitness, free flu vaccinations, nutrition, and mental well-being are just some of the programs we sponsor at Metricon to address your well-being24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challengesExclusive access to building discounts, supplier/trade discounts, and retail discounts with big-name brands through our rewards platformThe successful candidate will have:Previous experience in Customer Management, complaint handling/issue resolution (preferable)Residential Construction Industry / Product knowledge (preferable)Understanding of Metricon processes and strategic pillars (preferable)High level of customer service/experience skillsComputer literacy skills – (Internet Explorer and Microsoft Office)Understanding of Sales / Operations / Building processesIf you feel you have the knowledge, skills, and experience to excel in this role, then apply with your Cover Letter and Resume.This role requires a national police check to be undertaken by the successful candidate.
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