Customer Insights Analyst - Flexible

Super Retail Group is one of Australasia's Top 10 ASX listed retailers, consisting of brands like BCF, Macpac, Rebel, and Supercheap Auto.
They are currently seeking a Customer Insights Analyst to join their Group Customer Insights & Reporting team, responsible for delivering comprehensive reports on identifiable customers and their impact on business performance.
In this role, you will play an integral part in driving data-driven decision-making across the organization.
The successful candidate will have the opportunity to work in Brisbane, Sydney, or Christchurch, NZ.In this role you can expect to have the responsibilities:Provide regular and accurate reporting on key business metrics related to overall business performance compared to known customers.Utilize data, research, and advanced analytic techniques to form a convincing narrative and make recommendations to solve business challenges.Review, advise, and train other areas of the business that need to report on customer metrics, ensuring standard methodologies and output accuracy.Build and maintain effective relationships with internal and external stakeholders to achieve business priorities.This role comes with the following benefits:Flexible work arrangements with a hybrid setup between the office and home.Commitment to professional development with ongoing opportunities for progression.Generous Team Member Discounts across all Super Retail Group brands.Perks Program including discounts on health and well-being, entertainment, travel, and accommodation, and more.This role requires you to have:Ability to produce actionable insights with clear articulation of findings to stakeholders.Intermediate knowledge of dashboarding tools (e.g., Tableau, PowerBI) and proven experience with SQL for analysis.Understanding of Direct/Data Driven Marketing processes and utilization of control groups, ideally analyzing Email and SMS Marketing performance.Well-developed communication and consultation skills gained from analyzing customer data at medium to large corporate enterprises.Super Retail Group is an Equal Opportunity Employer, fostering an inclusive environment for all employees, and encourages applicants from diverse backgrounds to apply for any vacant positions.#J-18808-Ljbffr