Customer Implementation & Onboarding Coordinator - Airfreight

Unleash Your Potential with DB Schenker Imagine shaping the future of logistics. At DB Schenker , this isn't just a possibility - it's an everyday reality. With a robust team of over 76,000 professionals worldwide, every individual is a key player, empowered to make an impact. But the journey at DB Schenker isn't just about our collective achievements; it's also about personal growth and realising your own potential. If you're eager to take on a career that is rich with opportunities, challenges, and rewards, we welcome you to join us. At DB Schenker, we're in the business of moving things forward. The Role Our high-performing Airfreight team is on the hunt for a Customer Implementation & Onboarding Coordinator to set key Airfreight Customers up for success as they begin their partnership with Schenker. You will be responsible for the end-to-end implementation of Clients, working closely with our Business Development and Customer Service Teams to build long-lasting relationships. Role Highlights Undergo detailed analysis of each scope of work in order to identify key operational requirements and identify any gaps to be addressed Provide proactive assistance in the set up and maintenance of all systems during the Implementation phase Provide an in-depth handover of each Client to the relevant Operations and Account Management teams Post Implementation, closely monitor the achievement of agreed KPI's and actively seek feedback as to areas for improvement The Ideal Candidate We're looking for a candidate with previous experience in the Freight Forwarding or Supply Chain Industry and excellent customer service skills, with the proven ability to build strong relationships with customers. You will demonstrate a strategic mindset and be able to effectively balance the needs of customers and Schenker's operational requirements. You will also have previous experience in understanding tender documents. An understanding of Airfreight import and/or export processes and previous experience in quoting will be a bonus! Does that sound like you? Why Choose DB Schenker? A culture that promotes inclusivity and diversity Enjoy a hybrid work environment Work with a dynamic and supportive team environment Contribute to a company focused on sustainability and inclusivity Seize opportunities for personal development and progression Utilise our Employee Assistance Program and get discounted medical insurance ? Enjoy a 17.5% bonus on your annual leave If you're ready to take your career to the next level, apply today! #J-18808-Ljbffr