The Somewhere Co. is on the hunt for Customer Happiness Associates to join our team, based at our Banyo Warehouse. This is a seasonal casual role, with hours flexing up significantly throughout November and December. To be successful, team members must be available from Monday 7 October to Friday 31 Jan.
What we're looking for
We are searching for customer service superstars to help us ensure our community enjoys a memorable experience with us during our busiest season of the year. To succeed in this role, you'll need to be customer obsessed, care about the little details, be a great problem solver, and an exceptional communicator. You'll be the type of person who loves nothing more than to make someone's day!
This is a casual role, with hours ranging depending on the needs of the business. Shifts may range between 7:30 am and 6:00 pm, Monday to Friday, with the possibility of some weekend hours – all flexible depending on your availability. Hours will peak during November. There is an extended leave ban during November and December.
Day to day, you will:
Live and breathe our values: Colour outside the lines, Move the needle, You can sit with us, Create a memorable experience, Find a better way, and Embrace play.
Tenaciously chase the best possible experience for our community, every single time.
Deliver WOW experiences for our customers across all channels – phone, email, social media, reviews, and in person through click and collect.
Help build our community by developing warm connections across all channels.
Become familiar with our CX KPIs and understand their impact on the overall Customer Experience: Response Time, Resolution Time, and CSAT.
Process customer returns and exchanges, recognising the impact a positive return/exchange experience can have on long term customer value.
Star in social content; our community loves to see behind the scenes!
To succeed in this role, you will need:
Great time management and organisational skills, the ability to handle multiple tasks on the go at once without breaking a sweat!
A genuine love of people and passion for creating authentic and engaging connections.
Computer wizardry with typing finesse.
Highly regarded skills:
Experience in a similar role, ideally with an omnichannel e-commerce background.
Experience with Gorgias or other helpdesk platforms.
Experience with Shopify or other e-commerce platforms.
Experience with Aus Post or other shipping platforms.
Administration experience.
Prior retail or hospitality experience.
And the perks?
Unlimited product discounts – 50% off TSC and 30% off any other brands we carry (best Christmas EVER!).
Unlimited product discounts off TSC for your immediate family.
If this sounds like the perfect role for you, apply now! We LOVE a snazzy cover letter, so please tell us more about yourself and why you think this role is for you!
Job Type: Casual
Pay: From $28.85 per hour
Benefits:
Employee discount.
Schedule:
Afternoon shift.
Day shift.
Evening shift.
Morning shift.
Public holidays.
Weekend availability.
Experience:
Customer service: 1 year (Required).
Work Authorisation:
Australia (Required).
Work Location: In person.
#J-18808-Ljbffr
