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The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.
We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest.
This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.
Synergy is proud to be Western Australia's largest electricity generator and energy retailer.
We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south.
The Customer Governance & Assurance Officer role will primarily provide oversight and assurance for the Customer business unit in the delivery of customer service against quality assurance, compliance, and audit frameworks.
This is an excellent opportunity within a supportive team environment offering a 12 month max-term contract with an anticipated start date of January 2025.
Job Responsibilities:
Ensure that current operational processes and procedures are reflective of our requirements under the small use code and the protection of our customers.
Accountable for the maintenance and the continuous improvement of quality assurance, compliance, audit, and risk frameworks.
Support ongoing reviews of relevant regulatory requirements, industry standards, and best practices for operational governance and quality assurance.
Contribute to an organisational culture of compliance, quality assurance, risk management and business continuity management.
Support the validation of the efficacy and value of implemented changes (process, system, training, customer service delivery) through post-implementation monitoring loops.
What You Will Bring:
Previous experience working in a role within a highly regulated industry.
Demonstrated experience in Quality Assurance frameworks and methods.
Demonstrated experience in assessment tools, coaching methods, and improvement planning.
Experience in frontline customer service roles.
Experience within compliance, audit, quality assurance or a highly regulated industry is preferred.
We offer:
Flexible work arrangements.
Professional Development Opportunities.
Purchased Annual Leave.
Best practice parental leave.
Every Voice Matters
Our employees have a choice to work for Synergy and it's a choice we respect and value.
In addition to our focus on creating a greener future, Synergy is committed to its 'people first' culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.
We understand that it is important for our workforce to reflect the diversity of the community in which we operate.
We are proud to be recognised as an inclusive employer since 2021 by the Diversity Council of Australia.
Whatever your background or however you identify, please apply if this is a role that would make you excited to come into work every day.
Please email ****** if you require assistance with submitting your application.
Synergy reserves the right to close applications when a suitable pool of candidates is identified.
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