Ready to make a splash in your career?
WaterNSW is seeking an experienced Customer Field Officer (Full-Time, Permanent) to join our team in Forbes.
This is an opportunity to work with an essential organisation creating a more sustainable future for the state.
This role offers the flexibility to work around life, your contribution will be valued, and you'll be supported to build a rewarding career.
Our perks and Benefits: Work a 9-day fortnight at Full pay on the Enterprise AgreementUp to 16 weeks paid parental leaveFertility leaveAdditional 5 Days Annual Leave - 5 weeksRemote Area Benefits based on work locationYearly corporate wear allowanceProfessional development and educational assistanceSalary range starting from $95,764 base + superWhat you'll do: Provide responsive, accurate and efficient information services for customers and other business units to sustain customer relationships and enable business revenue collection and protection.Enable effective resolution of enquiries and complaints and provide a point of customer relationship management to meet requirements.Ensure accurate and legal water extraction at the appropriate time, to enable compliant and efficient water delivery and generate revenue collection/protect.Ensure the accurate recording, calculation and analysis of customer water usage to enable accurate water account balances for customer business operations and planning.Support other parts of the business, including Asset Maintenance and Water Monitoring teams while also supporting the rural project team when necessary.Educate and motivate customers to use new systems and procedures for water ordering and capture of meter data to modernise customer service.What we are looking for: Demonstrated commitment to quality customer service.Sound mathematic skills.Ability to build effective and positive relationships with customers and stakeholders.Sound knowledge of relevant legislation and regulations.Basic knowledge of irrigation/farming methods.Current NSW Drivers Licence.Willingness to travel large distances and conduct field work in a variety of locations.How we will support you:
At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals.
When it comes to working in an office, we work in a hybrid way.
If you're required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week.
We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women.
Visit our WORK180 page to access our benefits and career development opportunities.
Please note applications for this position will close on the 30th January 2025.
You must have full work rights in Australia to qualify for all positions at WaterNSW.
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
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