Customer Experience TechnicianApply locations: Perth, AustraliaTime type: Full timePosted on: Posted 5 Days AgoJob requisition id: REQ-20344The RoleFisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team, we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.Our Opportunity:We recognise the unique skills of specialist Appliance Service Technicians and we are looking for high calibre technicians to join our Perth team. If you are sustainably minded, we want you to use your knowledge to fix our appliances and/or air-conditioners quickly with our spare parts to satisfy our long-standing customers.This role is Monday - Friday with the option to work Saturdays. Alongside this, we like to work with our employees to provide a good work/life balance so start and finish hours can be agreed with the Hiring Manager prior to the start date.Joining the Fisher & Paykel team, you will receive the following:Competitive Salary plus incentivesTools of the trade - Van, Tools, Uniform, Phone etcContinuous Training, Development and SupportCareer ProgressionFriendly and Passionate workforceIf you answered yes to the above this is the role for you!The role will carry out professional quality service repairs directly to our customers at their residence or in the workshop. A major benefit within this role is flexibility as it supports a 'work out of home' model which means you do not have to travel each morning or night to the workshop. As industry leaders in the Health and Safety space, this plays a core focus and we want to work with like-minded people who understand the importance of safety, quality, and delivering it right, first time.Your Key Responsibilities:Repair and fully test the operation of the product ensuring full customer satisfactionDevelop and maintain superior product knowledge through all training media, service manuals, and training sessionsComplete all paperwork and documents related to service work and cash collectionMaintaining and managing van stock of spare parts inventoryExperience Required:Electrical Licence or Restricted Electrical Workers Licence (Disconnect & Reconnect Appliances) essential.Strong communication skills and strong PC skillsProvide premium customer serviceBe self-motivated with a positive, friendly approachable natureWhat Next?If you would like to help deliver us a premium customer experience and join a continuously growing and developing global company, please apply now and get you an interview!Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.Fisher & Paykel has been designing products since 1934 and has grown into a global company with products sold in more than 50 countries around the world.The best innovators don't just understand technology, they understand people. We design technology that enriches and improves people's lives. By challenging conventional appliance design, these world-first technologies have changed the way we live forever.
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