Join Our Team as an Online Customer Experience Specialist!If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team!At Trivett Automotive Retail (Subaru), we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.Your Role in the Driver's Seat:Manage and qualify leads for appointment bookings and support digital sales through EDM, phone (outbound and inbound), and web channels.Handle online car sales, ensuring smooth management of deposits, contracts, trade-ins, finance, and delivery.Be the go-to for all things customer queries, product info, and escalations.Host virtual product demos and help turn finance and insurance quotes into happy customers.Follow up with customers to ensure they're thrilled with their experience, finalizing that sale.Utilize CRM systems like Salesforce and DMS to maintain accurate customer information.Stay on top of call queues and online interactions, including social media and web chat.Collaborate with in-store teams to ensure seamless handovers and appointments.You'll Show:Solid experience in a customer-facing or online direct sales role.Proven success working with KPI's and targets.Familiarity with CRM systems (e.g., Salesforce) and digital platforms.A flair for communication, adaptability, and problem-solving.Top-notch organizational skills, and attention to detail.A passion for delivering top-quality customer service, with professionalism and integrity – every time.Benefits of Joining Us!Thorough and ongoing training to build your brand within our business.Career progression opportunities – with us your potential has no limits!Supportive team environment - we work hard but enjoy some fun too.Extra days off, including an annual Wellbeing Leave Day and a Volunteering Leave Day.Access to employee benefits like discounted vehicle purchases, company car rentals, and more!Ready to jumpstart your career with us? Apply now and become part of a team that's all about customer-centric innovation!Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.
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