Join Our Team as a Customer Experience Specialist!Are you passionate about delivering top-notch service and building lasting connections? As a Customer Experience Specialist on our post-live team, you'll be at the heart of creating unforgettable experiences for our clients. Your mission? Ensure every customer feels valued and supported long after their products go live. Dive into a role where your dedication transforms client interactions into long-term relationships, making every experience exceptional and every client journey a success!Who are we?Founded in 1993, Localsearch proudly stands as one of Australia's largest digital marketing powerhouses, empowering over 300,000 local businesses nationwide. Our dedicated teams provide nationwide client support, fostering a culture of collaboration and innovation. We aim to be a key ally for Aussie businesses, expanding our digital solutions throughout 2024!What will you do?Consistently engage with clients to ensure ongoing communication.Work closely & collaborate with a team dedicated to client success.Guide clients in harnessing the potential of digital marketing campaigns by reviewing and optimising their digital products according to defined parameters to maximize success. (comprehensive training provided.)Proactively research and diagnose technical issues and queries by leveraging available resources, software tools, and documentation.Actively listen to clients' inquiries and concerns, delivering accurate and prompt responses. Offer effective solutions or direct them to appropriate resources as needed.Address client objections and concerns by employing effective techniques, ensuring a positive experience even in challenging situations.What will you bring?Required:Customer-focused with a knack for handling objections effectively.Strategic, creative, and adaptable thinker.Attentive to detail with a progressive approach to customer engagement.Proactive in communication, with strong interpersonal and organizational abilities.Innovative, driving positive customer outcomes.Experience with SEO, SEM, social media, or digital products is a plus, but not required.Why it's great to work with us!Perks - Paid parental leave, free parking, discounted gym memberships, and a café with barista-made coffee. Benefit from our employee referral program, 24/7 online retail discounts, and special rewards for tenure and birthdays!Location - Directly opposite Robina Town Centre, making it easy to run errands, grab a bite, or go shopping —all within your lunch break!Culture - We celebrate success! Join our annual company-wide conference and participate in recognition programs honoring high performers, exceptional customer service, and those who embody our core values: Client for Life, Teamwork, Unquestionable Integrity, Challenge Complacency, and Dream Big & Have Fun.Flexibility - We prioritise work-life balance with flexible arrangements to keep you engaged and fulfilled. Our diverse team fosters a supportive and fun workplace, making it a joy to come to work every day.Development - We're dedicated to helping you build a meaningful career through development initiatives like our internal Mentoring Program and on-the-job training, supporting your professional and personal growth.Wellbeing - This matters! Our comprehensive program addresses physical, mental, financial, and community needs to help you thrive in all aspects of life.APPLY NOW!At Localsearch we are committed to providing an inclusive workplace and are proud to be an equal opportunity employer. We celebrate, support, and thrive on diversity. We seek to recruit, develop, and retain the most talented people based on merit, competence, and performance. Our goal is to represent, at all job levels, the clients we serve.Your application will include the following questions:Are you a permanent resident/citizen of Australia?Are you located within a commutable distance to your Gold Coast office?What is your annual salary expectation?When are you available to commence?
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