Join Our Team as a Customer Experience Specialist! Are you passionate about delivering top-notch service and building lasting connections? As a Customer Experience Specialist on our post-live team, you'll be at the heart of creating unforgettable experiences for our clients. Your mission? Ensure every customer feels valued and supported long after their products go live. Dive into a role where your dedication transforms client interactions into long-term relationships, making every experience exceptional and every client journey a success!
Who are we? Founded in 1993, Localsearch takes pride in being one of Australia's largest digital marketing providers, offering support to over 300,000 local businesses nationwide. Our expansive Sales Team and dedicated Head Office staff extend our reach to assist clients wherever they are. At Localsearch, we encourage an environment of collaboration, trust, and inspiration to ensure our customers are accessing a range of digital tools to support their business in the evolving digital space.
Where are we headed? Our vision is to be a key support for Aussie businesses providing leading digital solutions throughout Australia. We are committed to advancing our national presence as we embark on our journey of national expansion through 2024. All while upholding our core purpose: to provide hassle-free, affordable yet effective digital marketing solutions to help businesses grow.
What will you do? Consistently engage with clients to ensure ongoing communication. Work closely & collaborate with a team dedicated to client success. Guide clients in harnessing the potential of digital marketing campaigns by reviewing and optimising their digital products according to defined parameters to maximize success. (comprehensive training provided.) Proactively research and diagnose technical issues and queries by leveraging available resources, software tools, and documentation. Actively listen to clients' inquiries and concerns, delivering accurate and prompt responses. Offer effective solutions or direct them to appropriate resources as needed. Address client objections and concerns by employing effective techniques, ensuring a positive experience even in challenging situations. What will you bring? Required: Customer-focused with a knack for handling objections effectively. Strategic, creative, and adaptable thinker. Attentive to detail with a progressive approach to customer engagement. Proactive in communication, with strong interpersonal and organizational abilities. Innovative, driving positive customer outcomes. Desired: Experience with SEO, SEM, social media, or digital products is a plus, but not required. Why it's great to work with us! Amazing employee benefits?– paid parental leave, free car parking, discounted local gym memberships, in-house café with barista-made coffee, employee referral program, 24/7 access to online retail discounts, tenure & birthday rewards, and that's just to name a few… Great location – we're directly opposite Robina Town Centre, easily attend to errands, grab a bite, or go shopping, all on your lunch break! Culture is important to us?– we celebrate success with a company-wide annual conference. We support our staff with recognition programs to show extra appreciation for high performers, those who show great customer service, and for embracing our company values and culture. Stimulating work environment?– our colleagues come from all walks of life and bring unique skills and experience to our environment. We love to have fun, connect, and genuinely enjoy coming to work! Establish your career – with access to development initiatives such as our internal Mentoring Program and on-the-job training, we can help you forge a meaningful career pathway. We support professional and personal growth and are committed to providing our employees with every opportunity to succeed. Well-being – we value the health and well-being of our team members, with a well-being program focused on physical, mental, financial, and community initiatives. APPLY NOW! At Localsearch we are committed to providing an inclusive workplace and are proud to be an equal opportunity employer. We celebrate, support, and thrive on diversity. We seek to recruit, develop, and retain the most talented people based on merit, competence, and performance. Our goal is to represent, at all job levels, the clients we serve.
