Customer Experience Specialist

Grow your career with one of Australia's Best Student and Learning Management Systems! Great career progression in a rapidly expanding company   Be part of a dynamic and successful team!   Enjoy the convenience of Australian hours – No night shift and no rush hour travel!   As the Customer Experience Specialist , you will be responsible for providing support and training to customers while maintaining great relationships with customers through excellent customer service. Key Responsibilities: Routine Tasks: Investigation of customer concerns   Product Deliveries   Creating Service Agreements and Invoices   Coordinating with customer on overdue payments   Other Tasks: Liaising with other departments on product updates Candidate Must Possess: At least 2yrs. experience in the BPO industry, particularly in customer service an d technical support . Exceptional English oral and written communication skills Experience with word-processing software and spreadsheets (e.g. MS Office, Excel) Knowledge of online calendars and scheduling (e.g. Outlook) Excellent phone, email and instant messaging communication skills Solid time management and organizational skills Experience in assisting clients with software support Learning Management System or Student Management System experience What's in It for You? Permanent work-from-home  Fast career growth & development with our internal promotion Loyalty incentives    Dental and optical benefits   PHP 100,000 medical coverage of 2 dependents Snacks & meals provided in the pantry Work less! Enjoy a 7.5-hour workday instead of 8 Enjoy more vacation leave! Get 10 days in year 1, 15 days leave in year 2, and 20 days in year 3 and thereafter Get paid to learn! We provide up to 10 days per year for educational/vocational leave Subsidies for gym membership, internet and vaccination #J-18808-Ljbffr