At Schneider, the customer is at the heart of everything we do. Serving our customers and delivering in a simple and efficient manner is an area of continuous opportunity, innovation, and digitization. If customer-centricity and customer experience design thinking drives your energy and passion, this could be the role for you! We are seeking a strategic thinker to optimize the end-to-end customer journey and elevate our customer experiences within a supply chain environment. You'll oversee the End-to-End Customer Satisfaction function, incorporating all aspects of customer experience from order receipt to final delivery for our customers. This role works closely with our supply chain and commercial organization, partnering strongly with customers to be the first point of contact for the business, customer experience and supply chain. So, what will you contribute to? Guide, coach, set strategic vision, and drive engagement across a diverse team Promote customer journey design thinking to create best-in-class customer experience Be an advocate and thought influencer of customer centricity, personalization, and experience Drive innovation to address customer pain points and accelerate customer satisfaction Run our voice of customer function Create advanced customer data assessment to identify trends and generate insights About you: You're innovative and strategic, focused on finding opportunities for continuous improvement and ways to optimize work processes. You're customer-obsessed, going above and beyond to deliver extraordinary results and experiences for customers. In addition, you possess the following relevant skills and attributes to be successful: Demonstrated experience guiding a team in customer satisfaction and quality discipline Strong understanding of commercial dynamics and customer lifecycle management via marketing, sales, and product development Experience in a multi-channel go-to-market business model Strong communication skills and cross-functional collaboration Knowledge of industrial/logistics/quality/continuous improvement supply chain practices What's in It for You? We offer flexibility and an inclusive culture, career advancement opportunities, and the chance to contribute to global projects. If you're ready to guide cross-functional collaboration, leverage data-driven insights, and foster innovation to enhance customer satisfaction, we want to hear from you! All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for an interview. Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric, and no fee will be payable. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today!
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