Responsible for providing comprehensive customer support, managing relationships, facilitating account creation and management, guiding customers through onboarding processes, handling bookings, generating accurate quotes, addressing complaints, and proactively preventing service disruptions to enhance overall customer satisfaction and loyalty.
Essential Functions
Provide comprehensive customer support, addressing inquiries and concerns promptly and professionally.
Manage customer relationships effectively, ensuring satisfaction and loyalty through proactive communication and assistance.
Facilitate the seamless creation and management of customer accounts, maintaining accuracy and confidentiality.
Guide customers through the onboarding process, ensuring smooth and efficient integration into the system.
Handle bookings and reservations efficiently, managing schedules and confirming details with accuracy.
Generate and deliver accurate quotes to customers, considering their needs and preferences.
Address and resolve customer complaints in a timely and satisfactory manner, aiming to restore trust and confidence.
Proactively prevent service disruptions and issues, identifying potential problems and implementing preventive measures to enhance the overall customer experience.
Experience
For Standard, at least one (1) year of relevant work experience in customer service and interaction.
For Associate level, prior experience is not required.
Education
Secondary education or equivalent.
Knowledge, Skills and Abilities
Fluency in English and local language, especially if English is not your first language.
Strong problem-solving skills.
Good written & verbal communication.
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's.
#J-18808-Ljbffr