See more about the role below, including the responsibilities and skills we are looking for. Customer Experience Officer - ROI Fawkner, Australia Reference: 6582581 One RDO (Rostered Day Off) per month Full time, permanent role Salary: EBA Level 3.1 ($78,125.52+ Super) Location: Fawkner About the role The position of a Customer Experience Officer - ROI will form part of the Customer Experience team within the Directorate of Customer. The Customer Directorate provides the first point of contact for families and stakeholders and supports and guides them through a range of services, delivered with certainty in an environment representing care and compassion. Each role within the directorate has an opportunity to positively impact the community. Key responsibilities will include, but not be limited to: Input of ROI application/change requests and associated documents into the CRM. Review of applications and associated supporting documents. Liaison with applicant family member/s to request further documentation or clarify application requests. Liaison with CX Supervisors/General Manager as required. Liaison with legal advisor as required. Knowledge of and compliance with the Cemeteries and Crematorium Act 2003 regarding ROI ownership and transfer/change. To be successful in this position you will require: Qualification within the Business/Administration field or relevant experience in a similar or comparable role. Highly developed written and verbal communication skills and interpersonal skills. Ability to manage emotions when faced with demanding and sensitive situations on a regular basis. Demonstrated acceptance and understanding of cultural diversity. How to apply: Please ensure you include a cover letter as part of your application. We would like to know why you want to work for The GMCT, why you are interested in the role, and, taking into account the Key Selection Criteria as a whole, how your skills, knowledge, experience and qualifications are applicable to the role. For a confidential discussion, please contact Olivia Watson 0461336366 Please note, we do NOT accept applications via the Seek "Apply Now" button. Please apply via our careers site by following the link below. This position requires the successful candidate to undergo a pre-employment medical, police check and values testing. You may be asked to provide proof of vaccination. GMCT is a Supportive Employer of Australian Defence Force Reservists. GMCT is an Equal Opportunity Employer. We encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander people, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support accessibility needs - so reach out to us at ****** . We offer a range of services and memorialisation options to meet the needs of Melbourne's diverse communities. We offer a range of employee benefits, including above-award wages, optional monthly or fortnightly rostered days off and leave loading payments. Application Process Find out more information on our application process including how to prepare your application. #J-18808-Ljbffr
