ABOUT THE ROLE We are currently recruiting for a Customer Experience Officer to join our new Dandenong site. In this role, you will be responsible for completing front-of-house administrative duties and providing our customers with exceptional customer service.
ABOUT DRIVE GROUP AUSTRALIA As a growing national business, Drive Group Australia believes performance and success begins with fixing every vehicle to a high quality and safe standard. These quality standards are backed by our day-to-day commitment to provide excellent customer care and service. Drive Group Australia truly represents the adage "one stop shop solution", with our range of services covering the entire gamut of motor vehicle accident repairs, including: drive and non-drive repair solutions, direct insured, third party claims, fleet operators and FMO's.
WORKING WITH US At Drive Group, we believe our people are the key to our success and offer a wide range of benefits to show our appreciation, including:
Stability and Flexibility: This is a full-time permanent role offering job security and flexibility.'ME' Day: A paid day off on your birthday so you can celebrate however you'd like!Health and Wellbeing Program: Your wellbeing is supported through our proactive injury program as well as our Employee Assistance Program for you and your immediate family. Reward and Recognition: Take part in site-initiated incentives, including BBQ lunches, team dinners and events, and company-wide recognition programs, such as quarterly awards for our best performers, and more. Discounts & Everyday Savings: Enjoy discounts on insurance and a variety of handy household items, as well as everyday expenses such as petrol and grocery gift cards.Training: We provide training with I-CAR and other providers to upskill our teams and ensure they're equipped with the latest knowledge of our industry. Career Development: We are growing at a rapid rate and promote from within.Bonus Programs: Such as our Refer A Friend Program, where you will receive up to $5000 for recommending a friend to come and work with us. ABOUT YOU To be successful in this role, you will have:
Strong computer literacy skills, proficient with MS Office product, and the ability to learn new systems High attention to detail Excellent communication (verbal and written) and interpersonal skills demonstrating your flair for exceptional customer service Strong work ethic, positive attitude, and passion to learn and succeed. Previous experience in office-based customer service role. Insurance Industry experience highly regarded. Understanding of and willingness to abide by all safety practices. Appropriate Australian Working Rights. Does this sound like you? Apply now! Alternatively, you can email your resume and details to [email protected] and a member of our team will be in touch.