The Australian Institute of Management is a respected training provider and thought leader on current developments, emerging trends and critical issues in the Australian leadership industry.
We currently offer more than 91 soft skills short courses in professional development, as well as a range of nationally recognised qualifications.
About the Role We are currently recruiting a casual Customer Experience Officer to work on our Canberra campus.
The role supports the day-to-day campus operations, course delivery, scheduling, and course catering on the campus and at times will provide support to other business units.
Meeting and greeting students as they arrive on campusAddressing customer service inquiries via phone and emailAddressing customer concerns, escalating where requiredProducing reports and analysing dataLiaising with a cross-section of internal and external stakeholdersSetting up the training room, laying out catering and cleaning after cateringThe ideal candidate will be.... Dynamic, hands-on, and flexible individual, able to work in a fast-paced and at times, ambiguous environment with ease.2+ years in a customer-facing roleExcellent written and verbal communication skillsExperience building and maintaining stakeholder relationshipsTech-savvy with strong Microsoft Office skills and the ability to assist others with IT issuesTeam player with a great attitudeThe Culture We're all about connecting people and organisations with learning.
AIM's culture is at the heart of our success and is underpinned by the core purpose and behaviours that are an integral part of our organisational DNA.
If this sounds like you, we'd love to hear from you! Join our journey – apply now! Your application will include the following questions:
Which of the following Microsoft Office products are you experienced with?Do you have customer service experience?Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Customer Experience Consultant?What's your expected hourly rate?#J-18808-Ljbffr