About the business Around the world, Les Mills is a leader in pre-choreographed group fitness programs, with a portfolio of 21 programs (best known for BODYPUMP® and RPM®). Les Mills fitness programs are delivered by 140,000+ Instructors in more than 21,000 clubs across 110 countries with more than 7 million people taking part in classes every week at home and in gyms.
Les Mills Asia Pacific distributes, sells and supports fitness classes,
instructor training, products and equipment throughout Asia Pacific. This includes Australia and regions in Southeast Asia including Malaysia, Philippines, Indonesia, Singapore, Brunei, Vietnam, Thailand, Myanmar, Cambodia, Maldives, Guam, Laos and Papua New Guinea.
Purpose and passion is a potent combination that, when applied in a company that empowers you to be at your best, can create true greatness. At Les Mills, unlocking and amplifying that inner drive to achieve goals - or smash them – is something we're not shy to say we're great at. We do it for millions of people around the globe each week by delivering life-changing fitness experiences. And we do it every day for our own team by providing a mandate to thrive, to play to strengths and to be proud of the part they play in creating a fitter planet.
About the role Are you a passionate and successful Customer Service professional? Would you like to help us create a fitter planet? If you're looking for a role where you can make a difference in a company that is making a difference, then we have an opportunity to join our winning team in Canberra, as a Customer Experience Officer. In this exciting role you will:
Provide exceptional frontline customer service via phone and email channels.Provide administrative support to the Instructor Specialist & Training Coordination Teams.Provide remote support to Instructors, including the management of social media training pages for Les Mills Asia Pacific's Instructors.This role is part-time (pro-rata), with office hours from 9:30am to 3:30pm (30 hours per week) on Mondays to Fridays.
Benefits and perks Ongoing trainingFree car parkingGreat team culture - generous social / team eventsFree onsite workout space, powered by LES MILLS Virtual and SMART TECH equipmentLes Mills Asia Pacific is a recognised 'Great Place to Work' and is committed to being an employer of choice. We are here for a fitter planet, so if you're looking for a role where you can make a difference, in a company that is making a difference, then this is the place to be.
Skills and experience Success in a customer service or customer-facing role.Proven practical problem-solving skills and a "can do" attitude.Strong organisational and time-management skills.Willingness to take a "hands-on" approach.High level of computer literacyAbility to operate in a fast-paced environment and remain calm under pressure.Excellent communication skills including written, on-the-phone and in-person.Excellent attention to detail.Knowledge of and confident use of mobile applications.