Job Category: Community Services and DevelopmentAbout UsNovita provides early intervention, rehabilitation, therapy, assistive technology and disability services to more than 4,300 people living with disability, as well as support for their families and carers.
Our primary purpose is to enable kids, young people and adults living with disability and their families to participate in the community to their full potential.Job DescriptionAs a Customer Experience Officer, you will provide customer service and support a range of site administration activities to contribute to the seamless operation of the site.
Novita continues to be seen as an innovator and leader in the areas of disability services, while advocating for our staff, clients, and the disability community.As a member of our casual pool, you will provide relief coverage when other team members are absent and assistance to the team in times of high workload, with the shifts between 8:00 am and 5:00 pm.
This position is based at our Christies Beach and Warradale hubs.As our Site Based Customer Experience Officer, your key responsibilities will include:Assisting customers, staff, and visitors in a friendly and professional manner, and achieving client needs and expectations.Providing efficient and accurate administration support, including typing/formatting clinical reports, care plans, and correspondence.Coordinating site-based administration duties including scheduling and cancelling client bookings and associated resources such as rooms and equipment.Contributing to the development of a culture of effective communication and interpersonal relationships, problem solving, and continuous improvement.About YouAs well as being aligned with Novita's ICARE values, you will bring:Demonstrated excellence in customer service and administration, exceptional interpersonal and communication skills, in particular telephone manner along with clear and concise written communication.Outstanding personal presentation.Preparedness to work collaboratively with internal and external staff, customers, and stakeholders.Ability to problem solve and to manage customers and situations in a friendly, mature, and empathetic manner.Strong PC literacy skills (MS Office suite and client management systems).Ability to work efficiently with limited supervision and effectively manage and prioritise tasks.We take safeguarding our clients seriously.
If you don't already hold a current NDIS Worker Check and DHS Working with Children Check, we'll let you know how to obtain these prior to starting work with us.You'll receive a competitive hourly wage with casual loading, in line with our enterprise agreement.
Even as a casual employee, you can salary package your living expenses, decreasing your taxable income and increasing your take-home pay.Apply now and achieve amazing!For a confidential discussion about this role, please contact Mel Fisher, Customer Experience Manager, on 8349 2013.Applications close 5.00pm 13th February 2025, however we will start contacting applicants as applications are received.Novita is committed to creating a diverse and inclusive workplace.
All suitably qualified applicants will receive equal and fair consideration for employment.
Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.
All potentially successful candidates will be required to complete background checks which will include a criminal history check prior to confirmation of employment.
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